Frequently Asked Questions

Frequently Asked Questions

• Where can I get more information on this promotion?

  Please contact Support, using the LiveChat! Function

• Which products qualify for this promotion?

  This offer is applicable to purchases of New Qualifying products during the promotion period. To see which products qualify, please refer to clause 3. of the Promotion Terms & Conditions.

• What date restrictions apply to this promotion?

  This Offer is valid only for Qualifying Products purchased on or between these dates:

  a. Start date: 15/09/2025

  b. End date: 18/01/2026

• When do I need to claim my free shredder?

  You must wait 30 days from the date on which a Qualifying Product is purchased before submitting a Claim (counting 30 calendar days from the date shown on the invoice). You must submit the Claim no later than 60 days from the purchase date of the Qualifying Product (counting 60 calendar days from the date shown on the invoice).

• When is the deadline to claim?

  60 days from the purchase date shown on your invoice

• Is there a limit on how many ScanSnaps I can claim against?

  A maximum of one Claim may be submitted per Customer during the Promotion Period, irrespective of the number of Qualifying Products purchased. Any additional claims made by the same customer (invidual or business) will be rejected.

• Who is eligible to claim under this promotion?

  Any Customer aged 18 or over, residing in a Qualifying Country, who has purchased a NEW Qualifying Product from a Reseller or Etailer located in any Qualifying Country, for personal or business use. The Customer must not be employed by, contracted to, or otherwise professionally connected with PFU, its Distribution or Reseller Channel, RICOH, ACCO, or the administration of this promotion.

• What countries qualify for this promotion?

  This Offer is available to Customers who are located in one of the Qualifying Countries listed below, who have purchased a Qualifying Product during the Promotion Period, from a reseller or retailer located in a Qualifying Country listed below:

  United Kingdom
  Ireland
  Austria
  Belgium
  Bulgaria
  Croatia
  Czech Republic
  Denmark
  Finland
  France
  Germany
  Greece
  Hungary
  Italy
  Luxembourg
  Netherlands
  Norway
  Poland
  Portugal
  Romania
  Slovakia
  Slovenia
  Spain
  Sweden
  Switzerland
  
  

• Where do I find the serial number of my product?

  The Serial number is located on the product packaging and on the label on the underside of the product. 

• Successful claim checklist:

  To make a successful claim, you must:
   
  a. Meet the qualification criteria set out in the Terms and Conditions

   

  b. Purchase a Qualifying Product from a reseller or retailer in a Qualifying Country

   

  c. Submit your Claim at the correct time, in accordance with Clause 6 of the Terms and Conditions

   

  d. Go to the Promotion Landing Page which will send you to https://scanit-shredit.pfuemea3.com/uk/#claim-form and enter the requested details on the Claim Form, including a valid email address (a permanent email address that does not expire)

   

  e. Upload a copy of the valid invoice for the purchase of the Qualifying Product

   

  f. Read and agree to the Terms & Conditions and the Privacy Policy

   

  g. Consent to PFU collecting, storing and processing the data submitted with the Claim

   

  h. Meet all other criteria detailed in the Terms & Conditions

   

  Note1: We recommend you check to ensure our emails are not blocked by email spam filters.

   

  Note2: The email address you submit with your claim should be your work or personal email address and you need to maintain access to that email address so that we can communicate with you, to complete the process. If you use a temporary/disposable email address, you will not receive our comms and we will be unable to complete the process and this will void your claim.

   

   

• Why was my claim rejected?

  Your Claim must be submitted at the correct time, (no earlier than 30 days after purchase and no later than 60 days after purchase).
   
  Claims must be submitted by a Customer who has purchased a Qualifying Product in a Qualifying Country. PFU Partners, retailers, resellers, distributors or participating stockists may not submit Claims on behalf of their customers. The Offer is not transferrable to another person.
   
  PFU will automatically reject any claim if it finds it has been submitted by a third party, using Personally Identifiable Information (PII) of another party.
   
  PFU’s Customer Support staff will not enter into discussion with anybody about claims submitted using another person’s Personally Identifiable Information.
   
  Proof of purchase in the form of an invoice showing the purchase date of the Qualifying Product, must be submitted with the claim using the upload function on the online Claim Form or we will be unable to validate the Claim. If the proof of purchase is more than 1 page, please ensure all pages of the document are scanned and uploaded.
   
  Any Claims submitted with missing, incorrect, invalid or false information, or claims submitted with invalid email addresses will be rejected and any duplicate Claims will be rejected.

• I submitted a claim during your last promotion, but I didn’t receive anything.

  Sorry but we are unable to process or accept claims made during any previous promotion.